faq

Frequently asked questions

How long is the delivery time for my purchase order?


Within Singapore: 1-2 days Outside of Singapore: 7-10 working days (China) 14 working days (Others) Delivery time might differ due to inevitable circumstances. To ensure accuracy and availability, please contact our store number for specific enquiry.




What items can I send from Singapore to China?


Items accepted for logistics service:

  1. Books, clothes, coffee packs and milk powder.
  2. Medcines, supplements and facial care products.
  3. Branded perfumes, bags, watches, handphones (with no batteries).
  4. Sensitive documents (passports, licenses)
Lowest rate for smoothest delivery up to doorstep! Our logistics services only support Singapore to China. No extra verification is required. If you are unsure about your item, please contact our store number at +65 6252 9502.




What are the available payment methods?


We accept Visa, Mastercard, Alipay and Wechat.




Refund Terms and Conditions


We do not refund once item is purchased. Should you receive a defected or wrong product, please provide your copy of receipt and call our number at +65 6252 9502 immediately. We do not accept refund request once order time surpasses 48 hours.





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