Terms & Conditions
1. About Us
Gu Xiang Yuan is a Chinese medical store and distributor of selected health supplements, traditional wellness products, medicated oils, ointments, and personal care products.
Our products are intended for general wellness and personal care use only.
2. Product Information
We aim to provide accurate product descriptions, images, ingredients, usage directions, and product details on our website.
However, product packaging, labels, ingredients, design, batch details, or manufacturer information may change from time to time.
Customers should always read the actual product label, ingredients, warnings, and usage instructions before use.
3. Health Disclaimer
Products sold on this website are not intended to diagnose, treat, cure, or prevent any disease.
Health supplements in Singapore must not be labelled, advertised, or promoted for medicinal purposes, including claims to treat or prevent diseases or disorders. HSA also states that dealers are responsible for the safety and quality of health supplements.
If you are pregnant, breastfeeding, taking medication, under medical treatment, have allergies, or have existing health conditions, please consult a qualified healthcare professional before using any product.
Individual results may vary.
4. Orders
By placing an order, you confirm that all information provided is accurate and complete.
We reserve the right to reject, cancel, or refund any order if:
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The product is out of stock
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Payment is not completed
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Customer information is incorrect
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There is a pricing or product listing error
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The order appears suspicious or fraudulent
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The product cannot be delivered to the selected location
5. Pricing & Payment
All prices are listed in SGD, unless stated otherwise.
Prices may change without prior notice.
Payment must be completed before orders are processed.
We reserve the right to correct any pricing errors, product errors, or order mistakes.
6. Shipping
Shipping terms, delivery timing, failed delivery, international shipping, and related charges are explained in our Shipping Policy.
Customers are responsible for providing the correct delivery address, contact number, and recipient details.
For international orders, customers are responsible for checking whether the product can be legally imported into their country.
7. Returns & Refunds
Returns, exchanges, and refunds are handled according to our Return Policy.
Due to hygiene, safety, and quality control reasons, health supplements, medicated oils, ointments, skincare, and personal care products cannot be returned once opened, used, unsealed, or damaged.
Returns are only accepted for approved cases such as wrong item delivered, damaged item, or verified product defect.
Singapore consumer protection rules may provide remedies such as repair, replacement, price reduction, or refund for defective goods, depending on the situation.
8. Product Suitability
Customers are responsible for checking whether a product is suitable for their personal use before purchasing.
We are not responsible for issues caused by:
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Incorrect usage
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Allergic reaction
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Misuse of product
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Improper storage
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Failure to follow product instructions
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Use against professional medical advice
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Personal preference after purchase
9. Website Content
All content on this website, including text, images, product descriptions, logos, graphics, and layout, belongs to Gu Xiang Yuan or the relevant brand owner.
You may not copy, reproduce, distribute, or use our website content without written permission.
10. Third-Party Brands
As a distributor, we may sell products from different brands, suppliers, or manufacturers.
Brand names, product names, trademarks, and product images belong to their respective owners.
We are not responsible for changes made by brand owners, suppliers, or manufacturers to product packaging, formulation, labelling, or product presentation.
11. Limitation of Liability
To the fullest extent allowed by law, Gu XIang Yuan will not be liable for any indirect, incidental, or consequential loss arising from the use of our website or products.
Our responsibility is limited to the purchase price of the product paid by the customer, where applicable.
12. Personal Data
By using our website or placing an order, you agree that we may collect and use your personal data to process orders, arrange delivery, provide customer support, and manage your purchase.
13. Governing Law
These Terms & Conditions are governed by the laws of Singapore.
Any dispute shall be handled under the applicable laws and courts of Singapore.
Contact Us
For any questions, please contact us through the Contact Us section of our website.