Refund & Return Policy

Returns

Returns are only accepted under the following situations:

• The wrong item was delivered

• The item arrived damaged

• The item has a verified manufacturing defect

• The item is unopened, unused, and in its original packaging

• The product seal, label, and batch details are still intact

Return requests must be made within 3 days of receiving your order.

Items returned without prior approval will not be accepted.

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Non-Returnable Items

The following items cannot be returned or refunded:

• Opened health supplements

• Used or unsealed products

• Medicated oils, ointments, and personal care products that have been opened

• Products with broken seals or damaged packaging

• Clearance, promotional, discounted, or free gift items

• Products damaged due to improper storage or customer handling

• Products returned due to change of mind, wrong purchase, or personal preference

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Damaged, Wrong, or Missing Items

Please check your order once it is received.

If your item is damaged, incorrect, or missing, please contact us within 3 days of receiving the parcel.

Please provide your order number, clear photos or videos of the product, packaging, shipping label, and a short description of the issue.

Please do not throw away the product, packaging, carton box, or shipping label before the case is resolved.

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Refunds

Refunds are only processed after the return request has been reviewed and approved.

If the returned item is approved, the refund will be made to the original payment method.

Refund processing time may vary depending on your bank, card provider, or payment platform.

Shipping fees are non-refundable unless the issue was caused by our mistake.

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Exchanges

Exchanges are only available for approved cases involving damaged, defective, or wrongly delivered items.

Exchanges are subject to stock availability.

If the same item is unavailable, we may offer a replacement product, store credit, or refund.

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Product Suitability

Customers are responsible for checking product details, ingredients, usage directions, and suitability before purchase.

We are not responsible for returns or refunds due to personal preference, allergy, incorrect usage, or failure to follow product instructions.

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Contact

For any refund or return request, please contact us through the Contact Us section of our website and include your order number.